Shipping Information
Our shipping rates are as follows: Australia Post real-time rates
All orders are shipped within 3 working days. If you have not received an order within 10 days, please notify us by email at: onlinesales@ozcandles.com.au
Refund and Returns
Your satisfaction is our first priority at OZ Candles. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. And we are not responsible for any further process on our candles.
Returns Process
To return an item, please send it to: 13/21 Capella Cres Moorabbin, VIC 3189
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.